Testimonials from Happy Customers

  • I would highly recommend Craig and this company.
    S&D Plumbing was quick to schedule my appointment and come out and deal with my plumbing issue and Craig was beyond great, explained everything he was doing, up front with costs and everything. I would highly recommend Craig and this company.

    - Tracy D.

  • The work was performed as expected and we are very satisfied with the entire experience with S&D Plumbing.
    Dylan was very professional and very easy to converse with to understand what our issues were that needed repair. He represented S&D Plumbing in a very positive way. The work was performed as expected and we are very satisfied with the entire experience with S&D Plumbing.

    - Kelly H.

  • I will definitely use S & D Plumbing again, and suggest them to others when they need a plumber.
    Tomorrow was our 4th time to call on S & D Plumbing, and the 3rd time Michael Rios came to fix our plumbing needs. He has always been professional, polite and very considerate to us. I appreciate that he tells us how much to expect his work to cost before he starts. He also explains some of what he is doing, why he is doing it, and makes suggestions to improve the function of the kitchen faucet, tall toilet, or new water heater. I will definitely use S & D Plumbing again, and suggest them to others when they need a plumber. I hope Michael will be available when I need a plumber again.

    - Janice G.

  • The work was done quickly and correctly. Craig was on time and was courteous.
    Craig T. with S & D Plumbing was professional and very knowledgeable. He kept me informed of the whole water heater replacement process. I felt I knew what was going on. The work was done quickly and correctly. Craig was on time and was courteous. S & D Plumbing, - You now have my business.

    - Lynda H.

  • His text included his picture giving me peace of mind when he arrived. He was very prompt & courteous.
    Scheduling an appointment was extremely easy. Dylan called and text me to remind me of our appointment and kept me up to date on his arrival. His text included his picture giving me peace of mind when he arrived. He was very prompt & courteous. He conducted himself in a professional manner and left our master bathroom in the perfect condition that he found it. I would highly recommend S & D Plumbing.

    - Sherrie R.

  • We love S&D, they always do a great job!
    Early Friday morning at about 3:30 am I woke up and found water in the living room. I thought it was from the storm on Thursday evening, maybe water from the roof. Come to find out it was a leak from the outside faucet that was leaking in the wall, I could hear it. We had to put towels out over and over to stop water from going everywhere. Dylan came out on Mommy day and fixed the leak and was fast at doing it. He would show me everything that he was doing and why he was doing it. We love S&D, they always do a great job!

    - Tim R.

  • I will definitely call them again!
    I used S&D for the first time to check out a running toilet at a rental property in Pflugerville. Amanda answered the phone when I called and was very professional and told me that Melvin would be going out that same afternoon. He arrived as scheduled, called me with his diagnosis of the problem, gave estimates and replaced the toilet. I thought the price was a little high but based on their responsiveness, professionalism and excellent service, it was worth every penny. I will definitely call them again! By the way, this is the first time I've ever posted a review -- for anything!

    - Terry S.

  • We're always so pleased with how dependable and hard working he is.
    We've used S&D for many years, for a variety of jobs. We've worked with Melvin for all of those. We're always so pleased with how dependable and hard working he is. He has completely earned our trust! He and his coworker, Garrett, recently did a job for another family member. She was so pleased to finally have a trust worthy company to work with. Thanks for another great job!

    - Linda S.

  • I really appreciated his service and time to address my questions. Very happy customer.
    Matt Chaney spent the time to go over his fix, additional fixes, quotes and even some tips on DIY to save some cash. I really appreciated his service and time to address my questions. Very happy customer.

    - John M.

  • Will recommend highly to everyone and if possible keep him as our plumber.
    Outstanding customer service, Melvin iliatrns to your issues after his review explains in English not plumbing language in which I have a better understanding of my plumbing situation. Will recommend highly to everyone and if possible keep him as our plumber.

    - L.C.

  • Plumber knowledge the best I've seen.
    Customer service is awesome. Plumber knowledge the best I've seen. If you have a water mystery, as I did, don't consider anyone else!

    - Judy C.

  • They were always courteous and friendly and kept us advised on the progress
    After receiving several outrageous estimates or simply being ignored, Home Depot recommended we call S&D Plumbing. I am so glad we did. Within 24 hrs. we had a reasonable price for putting in a new water line in a rural area from the meter to the house. It was done in 3 days and on budget. Craig T was a pleasure to have and his crew were a pleasure to have on our property. They were always courteous and friendly and kept us advised on the progress, when they would be back and where they were going if they had to leave for any reason. The trench was filled and leveled and the area returned to its normal condition. This will be our plumbing service form now on. Once again Craig T. did a great job and I am not a relative.

    - Dorothy L.

  • He was extremely professional, friendly, and informative.
    Reading Yelp reviews pays off. We had a sewer line break. The city fixed their end of things, but we still needed work done. The first plumber we called began planning a major project, involving a tunneling company and work under our house -- all with an estimated price-tag of several thousand dollars. Fortunately, I read a Yelp review talking about this same company and got suspicious. I called S&D and they sent Melvin out immediately. He quickly and efficiently diagnosed the work that really needed to be done, which was a fraction of the other company's grandiose proposal. Today, Craig came out from S&D to handle the actual job. He was extremely professional, friendly, and informative. Within a couple of hours, he'd finished work--leaving that part of our rock-and-gravel walkway in better shape than it was when he arrived! We'll definitely be using S&D for any future plumbing needs.

    - Patrick L.

  • I highly recommend S&D Plumbing!
    I was fortunate enough have learned about S&D by default when American Leak Company couldn't get to us for 3 weeks, despite our having a leak that was costing us $3,000/month. Warren and his team were out the day after I called and found the leak in less than an hour. The repair was completed the next day and for a price that was slightly higher than what ALC wanted as a deposit before even coming out. They were also very mindful of the plants around which they had to work. S&D showed up when they said they would and I received follow up calls immediately after each visit. I highly recommend S&D Plumbing!

    - Brenda J.

  • Thanks so much, S&D. It's always been really hard to find good plumbers, so I am ecstatic to have found you!
    I am a repeat customer of S&D Plumbing, having initially used them when I remodeled my home and had all the bathroom and kitchen fixtures replaced by Mel, who came out last year and did a very good job. Consequently, I contacted S&D this year when I had a outdoor faucet leak, which I didn't notice until I received a $100 water bill (triple the norm). Initially Amy helped me set up an appointment that very same day (!), so Keith came out right away. He did a terrific job in fixing the faucet, plus he was able to explain to me why the problem had occurred. He then inspected all the plumbing fixtures inside and outside of my home. Also, Shelby had told me about the Customer Loyalty plan, so Keith was able to give me a substantial discount. The following day, Shelby called me from the office to check on my customer satisfaction. I was more than satisfied and told her just that. I will definitely call S & D Plumbing in the future whenever I have plumbing problems. I have already recommended the company to another friend of mine. thanks so much, S&D. It's always been really hard to find good plumbers, so I am ecstatic to have found you!

    - Suzi M.

  • P.S. I joined their yearly membership program ( 2 years actually)
    Great Service. They came in and, as I wanted hydrojet cleaning, solved my plumbing issue. They talked with me, used the camera, knew what they were talking about. Melvin was they guy, he know plumbing. The back story is that I have Radiant come out, and the guy didn't know what he was doing. Even after calling the "mother ship", they left me with three options, keep pounding and hope not to break the pipe, dig under the house, or jack hammer through the floor. Wel, at least when I called back to radiant, and told them how S&D had solved the issue, and I also dropped some of the knowledge I got from Melvin at S&D, radiant did fully refund my money. So Kudos to S&D for knowing what the hell they are doing, to the extent I was peacefully and calmly able to get my cash back from radiant based on using the discussion and information I learned from talking with Melvinn at S&D. Hydro jet is more expensive, but it can do a lot more. Thanks S&D, thanks Melving, and thanks for the great Christmas card with the discount sticker in it too. P.S. I joined their yearly membership program ( 2 years actually)

    - Tman M.

  • Fast response by friendly scheduler that ask "how can I make you smile"
    Fast response by friendly scheduler that ask "how can I make you smile" when plumbing problems are disrupting your life. A solution even when the replacement unit was not on the truck. Able to get Home Depot to talk to the plumber as he was on his way and have the needed part when he arrived. Ron M

    - Ron M.

  • I called to schedule the appointment at 9:30, and I had a repair person here by 11. Great service!
    Just had Keith, from S&D Plumbing, come out to fix a leaky disposal. He was prompt, courteous, and professional. Diagnosed and fixed the problem quickly. Reasonably priced. I called to schedule the appointment at 9:30, and I had a repair person here by 11. Great service!

    - Nick V.

  • The service tech was very professional and friendly. Did an excellent job with the service.
    The service tech was very professional and friendly. Did an excellent job with the service. Did not waste any time. He did the work required explaining as he went. Answered all of my questions and did not mind we watching him work. The lady that set up the service as very friendly and professional in her assistance as well. This is the second time I have used your company and will use them again when needed. Thank you all!!!

    - Dennis S.

  • Best money I've spent to date on home improvement.
    John & Cody did a great job. I've had my house for 6 years, and from the day I moved in I have had poor water pressure. Been through 3 plumbers, every one of them said there wasn't anything that could be done. Asked S&D out to replace some toilets, spoke with John about what could be done about the water pressure... a few hours later I'm taking the first relaxing shower I have ever taken in my house. Water pressure nearly doubled just by replacing one broken part in the front lawn that nobody else wanted to dig up, and the water was HOT HOT -- not just like sorta warm like I was used to. Best money I've spent to date on home improvement. Thanks!

    - Austin G.

  • I won't be using JB Weld from here on out
    Second time I've had a slab leak in my home and from the same exact place. Only difference this time I called S&D and Matt came out to weld my pipe back together. I won't be using JB Weld from here on out

    - Roose G.

  • Thus I think I am qualified to say that if all businesses were run by S & D Plumbing staff.........all the customers would be running around town with BIG smiles on their faces.
    Not sure where to start, but S & D Plumbing has re-routed my hot water line, replaced my commodes, changed our shower facets, replaced garbage disposal, etc. and after all this, you know I will have no other touch my plumbing needs except S & D. All the guys are great and very knowledgeable and trustworthy!! Thus I think I am qualified to say that if all businesses were run by S & D Plumbing staff.........all the customers would be running around town with BIG smiles on their faces. I will say this, Michael, who was the last to come to the house for repairs, was excellent according to my wife!! (and she runs the household!! LOL) And then there is Shelby in the office, who makes us feel very comfortable because she is very attentive to our requests for whatever issues we may have. (I wonder if S & D takes Medicare....we can get them to fix our medical issues!!! LOL)

    - Ray G.

  • I called S&D and Matt came out close to 10pm which was amazing finding a company that would come out that late.
    Coming back from vacation to no hot water was a bad situation especially with family in town. I called S&D and Matt came out close to 10pm which was amazing finding a company that would come out that late. He quickly fixed our water heater and gave us peace of mind.

    - Linda W.

  • Very friendly, professional, knowledgeable. Can't ask for more than that. I would recommend this company to my mother 100%! Thank you S&D plumbing.
    This company was not only professional but also diligent in their clean up of the work space. Because of the where the break in the pipe was, they were forced to go through the wall of my bedroom to get to it. They cleaned up the work space around the hole they were forced to create without having to be asked to do so. Very friendly, professional, knowledgeable. Can't ask for more than that. I would recommend this company to my mother 100%! Thank you S&D plumbing.

    - Kathleen T.

  • I called S & D Plumbing and they were able to schedule an appointment the next day even though it was not an emergency.
    I called S & D Plumbing and they were able to schedule an appointment the next day even though it was not an emergency. Dylan arrived at the beginning of the 4 hour window. He was able to clear up our plumbing issue in no time. I am very pleased with the service and would use S & D Plumbing again for any plumbing issues.

    - Lisa C.

  • I was very impressed with the way they kept us informed thru the repair process and followed up afterwards.
    Michael and Shelby did a great job in scheduling and fixing a leak in the water pipe for us. I was very impressed with the way they kept us informed thru the repair process and followed up afterwards. They were both very professional. I would definitely recommend S & D Plumbing to others.

    - Carolyn F.

  • I have TOTAL TRUST in S & D PLUMBING and MELVIN in particular! Melvin is skilled, thorough, kind and trustworthy!
    First, I must say that I have been a long time customer of S & D Plumbing. ALWAYS, I have been extremely pleased with the plumbing professionals who have come to my home and solved my plumbing needs AND the office professionals who take my initial calls (Shelby, Michelle and Amy) AND the company owners (Dan and Rhonda) with whom I have communicated (to sing the praises of specific employees). I jokingly told Dan today that I want to get a job with his company and thus be surrounded by such a special group of people on a daily basis! With me S & D Plumbing has stood the test of time! The above being said - yesterday, 21 year employee and plumber, Melvin came to my new home to do needed repairs and an overall Safety Inspection of the entire home's plumbing. Melvin has become my technician of choice over the years, because of his professional skills - how he correctly identifies and corrects the cause of specific problems in such an efficient manner. Yesterday was a similar experience. However, in addition to his wonderful technical skills he is so kind and pleasant in his explanation of various plumbing systems. Yesterday he taught me what I need to know about an alarm system on my attic located water heater. There was no problem here; he just called my attention to understanding it and what to do if it activated. This was not something I would have even known was there without Melvin calling my attention to it. As a person with very minimal knowledge of plumbing related things, I appreciate his kindness and thoroughness beyond words. Melvin is my plumbing HERO! Not to be omitted is his awareness of my cost for service. He approaches his work for me with a conservative financial eye - definitely does what is needed but explains what is not needed or simply done for cosmetic effect - and I choose what I want. I appreciate that so much. In summary, I have TOTAL TRUST in S & D PLUMBING and MELVIN in particular! Melvin is skilled, thorough, kind and trustworthy! Within the company I am confident others are of similar character, but, for me, Melvin wears the crown!

    - Verenea S.

  • They pride themselves as a service company, which means their business model is really focused on clients, not "customers." That's a big important difference, especially on major jobs.
    I've hired S&D for major system repair in 3 separate homes now, one of which is a mid-19th C historic landmark. In the first, a 1960s ranchhouse, they successfully repaired multiple broken cast iron sections beneath the slab, requiring 2 tunnels for several weeks and complex work around the beams. If you have ever had this sort of tunneling then you understand how painful it can be no matter who is doing the work. We were living there at the time (I even work from home), throughout the drilling. Juan led most of the work. My wife and I both interacted with him daily to coordinate so many moving pieces, and he was outstanding. What you need to know is that when the dust cleared we were so pleased with our experience and interactions with Juan, and S&D generally, that we hired them again for two more homes. The second, a 1940s bungalow rental, we had a small task list but it included 8 feet of broken cast iron in the crawlspace and a full replacement of the shower inlets behind the tile. The third historic home, originally built c.1860, has 6 different foundations and a patchwork of systems hitched together over the past 150 years. S&D navigated in, under, and around both homes through the hottest months, while we moved into the older home.... It was significantly disruptive work, including trenching and demolition, and I just can't speak highly enough for the professionalism and *obvious* sincere care they showed for my family. This sentiment extends from all the onsite staff (I met many) to everyone in the front office -- props to Michelle and Amanda -- and ultimately the GM Dan. Matt led the work across these two homes. Matt is The Man. He provided a full diagnostic of the entire property water & gas systems, 100 feet of galvanized line replacement, reinsulation, gas line repair, shower pan, storm drain hydrojetting, and an extensive punchlist covering two kitchens, 4 bathrooms, and additional wastewater line repair. I'm likely forgetting something. The historic home had some really old, complex problems to solve, and Matt seems to genuinely enjoy this stuff. We worked through most of it together, and he was an excellent, knowledgeable, and good-humored guide. Without fail for so many weeks he remained calm, polite, and highly responsive to both phone and text when needed. My wife and I are doing most of the GC work on the home, and he and Michelle were extremely flexible with our scheduling needs around other contractors. If I need major work in the future, I will ask for Matt to lead it. It's hard to describe just how challenging our plumbing issues have been this year, but the bottom line is I got some deep insight into S&D, especially through Matt. They had a huge number of chances to screw up somewhere. I can think of 3 true issues/complaints I had with their work, and each time they addressed it immediately, successfully, and with great care. They pride themselves as a service company, which means their business model is really focused on clients, not "customers." That's a big important difference, especially on major jobs. They think they are successful not just if the pipes work but also if the owner feels good about it. It may come at a slightly higher price point, as I've seen some reviewers say, but not always... and honestly it's possible that after so many months of major work, maybe I could have gotten the same quality end product from some other vendor for slightly less money. But I don't believe it's remotely possible I could have gotten through this summer with one company and received any better communication, coordination, general service, and peace of mind.

    - Madison C.

  • Professional, clean and friendly - what else could you ask for?
    We love these guys our sump pump stopped which means all our plumbing stopped working so needless to say we needed help Dylan showed up and methodically fixed the problem then spent the time to also troubleshoot other issues within the house (which we just moved into) professional, clean and friendly - what else could you ask for?

    - Bruce K.